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Shenzhen EcoRider Robotic Technology LTD 7F, bâtiment F, Zhongboshangyi Industrial Park, South Huancheng Road # 2, Bantian, Longgang, Shenzhen, Chine...
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FAQs
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1. About Escooter?
It's our brand. We aim to be the most professional manufacture of electric self-balancing scooter in China. Focus make us professional..
2. How does it work?
How it works--Move according to your body’s gravity To move forward or backward on the Escooter, the rider just leans slightly forward or backward. To turn left or right, the rider simply moves the handlebar left or right. Stand straightly, you will stop moving. You get the sense of power and speed, yet you also feel a sense of safety and absolute control, it all feels natural, safe and instinctive.
3. How does Escooter move? How does it balance?
Escooter senses the lean of the rider with the assistance of two-dimensional inertial navigation system and two accelerometers that sense the angle of the Escooter with respect to gravity at 100 times per second. It balances the rider by applying forces to the ground in the direction of the lean. If you lean forward the Escooter applies motor torque to the wheel to push it forward, bring you upright and balance you. When you lean back, it applies reverse torque to slow you down and balance you accordingly.
4. Is it safe for driving Escooter?Will it fall down if the speed is too fast?
Escooter has safe alarm system,when you drive too fast,It will alert and control the scooter body directly.The speed will be reduced to the safe level.But you need pay attention to the road,do not keep it drive on complex road. Escooter does not fall itself. Mostly drives fall down because of its body lost balance. When drive jumps off, Escooter will stop itself later when it finds there is no weight on it.
5. What is the road and weather condition for driving Escooter?
There is no requirement for Escooter driving condition. Escooter scooters can work well on flat roads, such as big squares, airport and hotels, but it can also work in forest, which roads are not flat enough but moves not as fast a flat roads.
6. Where is Escooter can be used?
It can be used for leasing ,tour and patrol. It has wide application as below: 1) Police,security personnel patrol 2) Personal travel,amusement and short-distance travel 3) Renting in tourist attractions,parks and amusements playgrounds 4) Intelligent robot moving platform 5) Industrial park,factory,greenhouse personal transport
7. How to buy from your company? how to pay?
You can contact our sales for the total payment including shipping cost and then transfer the payment by T/T(Bank transfer) or Western Union.We will send to you via Express by Fedex,DHL or by air. You will receive it in 3--5 days.
8. How can i do if Escooter is not working?
Please contact us with detailed trouble description. Our experienced support team will help you. You can fix yourself with guidance. If some parts are broken, you can change it yourself and send the old .
9. How to maintain and clean Escooter?
Professional maintaining and cleaning are not necessary for Escooter. What you need do is keep the power is enough before your driving.Please keep it charged twice after its power run out completely.Please supplement power if you keep it not used over 3 weeks. You can use dry brush to clean tire and bottom or use wet soft cloth to clean its body.
10. Warranty
1. 12 months 2. We have a after-sales service team from china and abroad. We aim to solve any problems within 24 hours. But pls send a video first that it will give us a clear picture of problems. 3. Each scooter must be tested before shipment. But we can not control overseas delivery, so pls check carefully when you receive goods before sign the parcel. 4. If some parts are broken, pls send us and we will return you the new one. And the time of send and return is about 10 -15days. It is not good for your service to your customers. so we suggest you purchase few parts along with bulk order. 5. Repair rate is very slow, most cases is because of mis-operation and crash.